Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.nortecdirect.com. The collective work includes works that are licensed to www.nortecdirect.com. Copyright 2003, www.nortecdirect.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.nortecdirect.com or purchasing www.nortecdirect.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.nortecdirect.com or to purchase www.nortecdirect.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.nortecdirect.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of www.nortecdirect.com used in the site are trademarks or registered trademarks of www.nortecdirect.com


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.nortecdirect.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.nortecdirect.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.nortecdirect.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
www.nortecdirect.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.nortecdirect.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a www.nortecdirect.com product is mistakenly listed at an incorrect price, www.nortecdirect.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.nortecdirect.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.nortecdirect.com shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.nortecdirect.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
www.nortecdirect.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.nortecdirect.com.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.nortecdirect.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.nortecdirect.com products) must be commenced within one (1) year after the claim or cause of action arises. www.nortecdirect.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.nortecdirect.com may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.nortecdirect.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
www.nortecdirect.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.nortecdirect.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.nortecdirect.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.nortecdirect.com in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless www.nortecdirect.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, www.nortecdirect.com may link to sites operated by third parties. However, even if the third party is affiliated with www.nortecdirect.com, www.nortecdirect.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.nortecdirect.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.nortecdirect.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Refunds will be made minus the actual cost of shipping regardless if the promotional sale included Free Shipping

About Our Company

Our Experience and Commitment to you:

  • Our sales department has over 30 Years Experience
  • We will not take a chance on selling marginal or poorly made products.
  • We offer imported and USA made quality product. 
  • The absolute Lowest Freight prices you will find and will not exaggerate delivery times.
  • All calls returned - service or sales - in a polite courteous and timely manner.
  • We will not exaggerate or oversell a products capability.
  • Full factory direct warranty (except for used or specified).
  • Nortecdirect.com will always maintain the highest ethical standards practices and maintain it's relationships with our customers for maximum success.

 Our Policy & Warranties:

  • If we can’t ship it, we will not charge it.
  • A 50% deposit will be taken on custom orders and we will charge the customer the reminder of the balance when the order is compete and ready to ship.
  • Our goal is to make certain that Nortecdirect.com never processes a credit card transaction for a customer without a clear and accurate lead time for shipping.
  • All sales are final.
  •  ALL RETURNS MUST BE AUTHORIZED BY Nortecdirect.com& WILL BE AT EXPENSE OF CUSTOMER. 
     (Including 20% restock fee & freight to origin warehouse)
  • No new product will be sent out as a replacement until original merchandise received OR deposit taken by credit card.
  • Customers are responsible for unloading equipment. Warranty varies (*see below) to origin of product and does not include labor.
  • Delivered product may vary from pictured item (i.e. including power unit. Nortecdirect.com will provide Duro power unit with all lifts. Monarch power units available for $300 additional).
  • The customer must visually inspect the equipment UPON DELIVERY and note any potential freight damage on the receiver.  If a customer signs clear on the receipt, neither the trucking company nor Nortecdirect.com will be held responsible for filing a freight claim or for any freight damage.
  • The customer must advise Nortecdirect.com within 72 HOURS after receipt to report any concealed damage or missing parts.  This 72 HOUR requirement must be met to be covered under warranty.
  • Structural Warranty:  Nortecdirect.com offers the following parts and structural components carry a five year warranty:  Columns, Legs, Tracks, Arms, Carriages, Cross Rails, Uprights, Overhead Beams, Top Rail Beams and Swivel Pins.
  • Limited One-Year Warranty:  Nortecdirect.com offers a limited one-year warranty to the original purchaser of Nortecdirect.com lifts in the United States and Canada.  Nortecdirect.com will replace, without charge, any part found defective in materials or workmanship under normal use, for a period of one year after purchase.  The purchaser is responsible for all shipping charges.  This warranty does not apply to equipment that has been improperly installed or altered or that has not been operated or maintained according to specifications.
  • Other Limitations:  This warranty does not cover:  1. Parts needed for normal maintenance.  2. Wear Parts, including but not limited to cables, slider blocks, chains, rubber pads and pulleys.  3. Replacement of lift and tire changer cylinders after the first 30 days.  A seal kit and installation instruction will be sent for repairs thereafter.  4. On-site Labor.
  • To the fullest extent allowed by law, Nortecdirect.com shall not be liable for loss of use, cost of cover, lost profits, inconvenience, lost time, commercial loss or other incidental or consequential damages.

Canadian and Mexican customers are responsible for any duties, taxes, and, if applicable, brokerage fees to clear the equipment purchased through customs. A commercial invoice will be provided to the customer and the customs broker (provided we get that information) and the freight company delivering the equipment. Nortecdirect.com will not and cannot assume responsibility for these charges.

Freight Policy:

Your machine / machines will ship on a major truck line and deliver to anywhere in the lower 48 USA.  Customer is responsible for offloading the machine from the delivery truck.  This can be done with a forklift, tow truck, back hoe, or 4-5 strong people.  The driver is not required to help unload your machine.  Driver is not required to drive onto your residence if he feels it is dangerous to him, his truck, or your property.

We ship to your confirmed address only.  You are responsible for any redelivery charges and storage charges.  If you provide a business name, we assume you are open 8AM-5PM and can take delivery during those hours.  We are not responsible for redelivery charges if you misrepresent being an actual business.  Any business conducted from your residence is not considered a commercial business and will be treated as a residential delivery.

If you live outside of the USA, any freight costs quoted do not include the following:   Customs clearance, duties, taxes, storage charges for freight held in bond, inspection charges, Brokerage fees, or any other costs assessed by your respective country.   All of these charges are your responsibility.  We recommend you use the services of a Broker to properly clear customs.  Any charges left unpaid will in effect void your warranty on the product purchased.

Free freight (When Advertised) included in the price is only for shipping within the USA lower 48 states.  This does not include Alaska, Hawaii, Puerto Rico, Virgin Islands, Mexico, or Canada.  Please call or email for shipping costs to these places.

Export Crating FEE- Untreated wood $195.00 Pressure Treated Wood $395.00

Freight Damage in Transit:

All sales considered final as soon as product leaves our dock, at this point Nortecdirect.com is no longer responsible for damage as a result of carrier error. Buyer must note any and all freight damage on the bill of lading at time of delivery.

Freight claims: We will provide excellent service and assistance in helping our customers file freight claims, payment of the claims is the sole responsibility of the Freight Carriers.

Return Merchandise is subject to a 20% re-stocking fee. Returned equipment must be inspected by a warehouse manager to determine if any damage or wear has devalued the equipment.

Shipping Charges and Credit Card Transaction Fees will be the charged against refunds.

(Customer is responsible for all Freight Charges and Transaction fees)

It is essential that the purchaser inspect their shipment upon delivery and provide timely notification of any problems. Please be sure they are aware of the following:

The customer must visually inspect the equipment UPON DELIVERY and note any potential freight damage on the receiver. If a customer signs clear on the receipt, neither the trucking company nor Nortecdirect.com, LLC. will be held responsible for freight damage.

72 HOUR REQUIREMENT after receipt to report any concealed damage or missing parts. As you know, we have a limited window to file freight claims and Nortecdirect.com will not be responsible if we are not notified within the 72 hour window. If you use your own carrier then Nortecdirect.com will not be responsible for filing a freight claim or for any freight damage.

Warranty Policies:

(We are mentioning this again to make sure that our customers understand the difference between a carrier damaging an item and a defective product)

The customer must visually inspect the equipment UPON DELIVERY and note any potential freight damage on the receiver. If a customer signs clear on the receipt, neither the trucking company nor Nortecdirect.com will be held responsible for freight damage.

Please also make sure they are advised of our 72 HOUR REQUIREMENT after receipt to report any concealed damage or missing parts. As you know, we have a limited window to file freight claims and Nortecdirect.com will not be responsible if we are not notified within the 72 hour window. If you use your own carrier then Nortecdirect.com will not be responsible for filing a freight claim or for any freight damage.

Parts Transportation is only covered for the first 7 days of receiving your product, thereafter any UPS or parts shipping charges will be the purchasers responsibility.
A core charge will be collected on any replacement parts shipped. Example: a $399.00 deposit would be required for a replacement power unit, when we receive back the defective power unit, a credit of approximately $300.00 would be refunded to the customer. $99.00 would cover the cost of shipping for the new power unit and the return of the defective power unit. (Estimated $50.00 each way)
Transportation on parts will not be covered by Nortecdirect.com after the 7 day grace period upon delivery.

Limited One-Year Warranty:
Nortecdirect.com, LLC., offers a limited one-year warranty to the original purchaser of our private label lifts in the United States and Canada. Nortecdirect.com will replace, without charge, any part found defective in materials or workmanship under normal use, for a period of one year after purchase. (Unless specified) The purchaser is responsible for all shipping charges. This warranty does not apply to equipment that has been improperly installed or altered or that has not been operated or maintained according to specifications. If lift is installed on cracked or insufficient concrete, this will automatically void user's warranty. User must appropriately fix concrete where lift is to be installed. After user is in compliance and cleared by plant, warranty will go back in effect. If any parts are needed within that time they can be purchased at full retail price.

The following parts carry a one year warranty:
Hydraulic Cylinders
Hydraulic Seals
Power Unit